About 8x8
8x8 provides a cloud platform for voice, video, chat, and contact center.
What is 8x8?
8x8 is a cloud-based business communication platform that combines VoIP phone systems, video meetings, team chat, and contact center tools into one unified solution. It’s designed for companies that want to manage all communication channels from a single dashboard.
Businesses use 8x8 to handle internal collaboration and customer communication without needing multiple tools or systems.
Pros
✔️ All-in-one communication platform (calls, video, chat, contact center)
✔️ Unlimited international calling on higher plans
✔️ Scalable for growing and global teams
✔️ Strong integrations ecosystem
✔️ High-quality audio and video performance
✔️ Large meeting capacity (up to 500 users)
✔️ Advanced features like analytics & call recording included
Cons
❌ Learning curve for setup and configuration
❌ Better suited for mid-size & enterprise companies (not beginners)
❌ Some advanced features require higher-tier plans or add-ons
❌ Can feel complex or “bloated” for simple needs
❌ Mixed reviews on customer support quality