About 7shifts
7shifts uses AI to predict sales and automatically generate optimal staff schedules to reduce labor costs.
What is 7shifts? (Complete Overview)
7shifts is a cloud-based restaurant workforce management software designed to simplify scheduling, payroll, communication, and team operations. Founded in 2014, the platform is used by 50,000+ restaurants worldwide to streamline staff management and reduce labor costs.
It’s built specifically for the food service industry—making it a strong choice for restaurants, cafés, bars, and franchises.
Who Should Use 7shifts?
Best for:
Restaurants and food service businesses
Multi-location operations
Teams needing advanced scheduling + payroll
Not ideal for:
Freelancers or remote teams
Non-hospitality industries
Pros
✔ Easy Scheduling & Automation
Saves hours with auto-scheduling tools
Visual availability reduces conflicts
✔ Built Specifically for Restaurants
Tailored features like tip pooling and labor forecasting
Works well for hospitality workflows
✔ All-in-One Platform
Combines scheduling, payroll, communication, and tasks
Reduces need for multiple tools
✔ Improves Team Engagement
Messaging and feedback tools help reduce turnover
Helps build stronger teams
✔ Data-Driven Decisions
Labor cost tracking and performance insights
Helps optimize staffing and profitability
Cons
✖ Limited to Restaurant Industry
Not ideal for non-hospitality businesses
Less flexible for other industries
✖ Add-Ons Can Increase Cost
Features like task management or payroll may require upgrades
✖ Occasional App Issues (User Feedback)
From real user discussions:
“Powerful scheduling… but buggy Android interface.”
Reports of slow loading or glitches
Notification delays in some cases
✖ Learning Curve for Beginners
Can feel complex for small teams
Overkill for very simple scheduling needs
✖ Customer Support & Billing Concerns (Some Users)
Complaints about subscription management
Limited flexibility in refunds (based on user feedback)